Requirements for FBA Products Sold as New

Amazon Requirements for FBA Products Sold as New

Please note: All products forwarded through Selltec Prep will be graded in accordance with Amazon standards and descriptions

In order for your product to be sold as “New” on Amazon, whether as Labeled Inventory or Stickerless Commingled, it must arrive at the fulfillment center in good condition and without defects.

Amazon’s world-class customer service depends on the quality of products we deliver. Not only will customers benefit, but so will you. For example, if your outer shipping boxes arrive at the fulfillment center with visible damage, they may be rejected.

Products listed as “New”

  • Items sold as “New” need to be in brand new, unused condition.
  • Items sold in “New” condition will be inspected and marked as Unsellable if there are scratches, scuffs, dents, wear, creases, tears, or more beyond what is considered to be acceptable for a new item.

Products listed as “Used”

Items sold as “Used” will be inspected and will only be moved to Unsellable if they are deemed to be unsuitable, e.g. not fit for purpose, parts missing, unusable, unhygienic, etc.

Note: Wrongly labeled or defective products may be marked as Unsellable at the point of receipt. Products that are prohibited from sale through FBA or Amazon may be marked as Unsellable or disposed of at the point of receipt. Amazon does not take responsibility for products that are received in this condition.

Most carriers assume limited liability for damage or loss in transit, depending on the cause. If your products are damaged during transit, we recommend filing a damage claim with your carrier. Amazon is not responsible for damage during shipment to us.

Books

Products intended to be sold as “New” will not be accepted if they arrive in the following conditions:

Water Damaged

Water Damaged

Ripped or torn bindings

Ripped or torn bindings

Shelf wear

Shelf wear

Media

Products intended to be sold as “New” will not be accepted if they arrive in the following conditions:

Warped or creased packaging

Warped or creased packaging

Dirty, stained or watermarked

Dirty, stained or watermarked

Cracked or broken covers

Cracked or broken covers

Non-media

Products intended to be sold as “New” will not be accepted if they arrive in the following conditions:

Requiring prep, but arriving without prep

Requiring prep, but arriving without prep

Damaged outer packaging

Damaged outer packaging

Dirty

Dirty

Damaged or missing retail packaging (such as shrink wrap or plastic clamshell packaging)

Damaged or missing retail packaging (such as shrink wrap or plastic clamshell packaging)

Note: Refer to the FBA Packaging and Prep Requirements help page to make sure that your items are not damaged during transit and can be received successfully in Amazon fulfillment centers.