How to Process Returns
We know it is frustrating to need to return an item, so we do everything we can to simplify the process, including complimentary returns in most cases. When an item that needs to be returned is added to your dashboard, please open a support ticket to the Returns department and attach your return label and/or shipping label and any additional information necessary to complete the return. Some shipments will include a return authorization and this will be retained during the inbound process at Selltec. If you believe this to have occurred, please ask for the packing slip to be reviewed. If the return authorization (RMA) is present, we will proceed according to the included instructions. If the RMA is not present, please contact your supplier and forward the slip to us to proceed.
Selltec may also purchase shipping labels if required. Shipping rates will then be added to your Selltec Invoice to follow. Selltec does not charge handling fees for returns.
Please let us know of any special handling or company-specific requirements in your initial ticket request. This helps to ensure our efficiency and meet your return deadline. We aim to complete returns within 2-business days from the initial request date.